We want you to love your purchase, but if something isn’t quite right, we’re here to help.
30-Day Returns
You can request a return within 30 days of your purchase date.
To make sure everything goes smoothly:
- Have your order number or proof of purchase handy
- Items should be unused and in their original condition
- Please include all original packaging, tags, and accessories
How to Request a Return
Just send us an email and we’ll take it from there:
[support@yourstore.com]
When you contact us, please include:
- Your order number
- The item(s) you’d like to return
- A short note about why you’re returning (optional, but helpful!)
Our customer support team will get back to you with the next steps as soon as possible.
Return Shipping
- Return shipping costs are covered by the customer unless the item is faulty or incorrect.
- We recommend using a Australia Post, just for peace of mind.
Refunds
Once we receive your return and check everything over:
- We’ll let you know once it’s been approved
- Refunds are sent back to your original payment method
- Please allow 3–5 business days for the funds to show up, depending on your bank or payment provider
Items That Can’t Be Returned
Some items aren’t eligible for return, including:
- Products damaged through normal wear and tear or misuse
- Items marked as final sale
- Gift cards
FAQs
You can request a return within 30 days of your purchase date.
Simply email our customer support team at
[support@yourstore.com]
with your order number and the item(s) you’d like to return.
Return shipping is usually the customer’s responsibility, unless the item is faulty or incorrect.
Once we receive and inspect your return, approved refunds are processed within 5–7 business days to your original payment method.
Returned items should be:
• Unused and unworn
• In original condition
• With all original packaging, tags, and accessories included
If there’s an issue with your order, please contact us at
[support@yourstore.com]
and include photos if possible so we can help you quickly.
Yes, some items aren’t eligible for return, including:
• Items marked as final sale
• Gift cards
• Items damaged through misuse or normal wear and tear
At the moment, we don’t offer direct exchanges. You’re welcome to return your item for a refund and place a new order.
Still have questions?
No worries — just reach out to us at
[support@yourstore.com]